Refund policy
Return & Refund Policy
Last updated: 13 sep 2026
At Camilla Morè, we want you to love your jewelry. If something isn't right, here's exactly how our return and refund process works.
1. Your right to return an order
Under EU consumer law, you have the right to cancel your order and return your item(s) without giving any reason, subject to the conditions below.
- You have 14 days from the day you (or someone you nominate) receive your order to notify us that you wish to return it, by emailing infocamillamore@gmail.com with your order number.
- Once you've notified us, you have a further 14 days to send the item(s) back to us.
This means you have up to 28 days in total from delivery to notify us and complete your return — a longer, clearer window than many stores offer.
2. Condition of returned items
To be eligible for a return, items must be:
- Unworn, unused, and in the same condition you received them.
- In their original packaging, with any tags, pouches, or boxes included.
Items that show clear signs of wear, damage caused by misuse, or missing original packaging may be refused or subject to a reduced refund, in line with your statutory right to a value reduction for handling beyond what's necessary to check the item.
Exceptions — the following cannot be returned unless faulty:
- Earrings, for hygiene reasons, once the sealed packaging has been opened.
- Personalized or made-to-order items.
- Items marked as final sale at the time of purchase.
3. How to start a return
- Email infocamillamore@gmail.com with your order number and the item(s) you'd like to return, within 14 days of delivery.
- We'll confirm your return within 2 business days and send you instructions on where to send your package.
- Pack the item(s) securely, ideally in their original packaging, and send them back within 14 days of your confirmation email.
Please do not send items back without contacting us first, as this may delay your refund.
4. Return shipping costs
- If the item you received is faulty, damaged, or not what you ordered, we cover the return shipping cost.
- If you are returning an item simply because you changed your mind, the return shipping cost is your responsibility, unless we state otherwise in your return confirmation.
5. Refunds
Once we've received and inspected your return, we will notify you by email whether your refund is approved.
- Approved refunds are issued to your original payment method within 14 days of us receiving the returned item, in line with EU consumer protection rules.
- We may offer store credit as an alternative if you prefer — this is always optional and never a replacement for your right to a full refund.
- Original shipping costs are refunded only if the return is due to our error (faulty, damaged, or incorrect item) or where required by law.
6. Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or different from what you ordered:
- Contact us at infocamillamore@gmail.com within 14 days of delivery, including photos of the item and packaging where possible.
- We will offer a free replacement, repair, or full refund, including any delivery costs, at your choice, in line with your statutory rights as a consumer.
You may also have additional legal warranty rights under Dutch and EU law for goods that are not in conformity with the contract, beyond the return window above — please contact us if this applies to you.
7. Exchanges
We don't currently offer direct exchanges. If you'd like a different size or item, please return your original order following the steps above and place a new order for the item you'd like instead.
8. Contact us
Questions about a return or refund? We're happy to help.
Camilla Morè (Mp Ecommerce) Email: infocamillamore@gmail.com
Note (remove before publishing): This reflects the EU statutory minimum right of withdrawal (14 days to notify + 14 days to return) and the EU rules on refund timing and non-conformity, matching what your FAQ already promises customers. This document is a strong starting draft, not legal advice — please have it reviewed by a legal professional before publishing, and fill in your registered address once available.