Shipping policy
Shipping Policy
Last updated: 13 sep 2026
This policy explains how we process, ship, and deliver your Camilla Morè order.
1. Where we deliver
We currently deliver worldwide
2. Processing time
Orders are processed within 1 business day (Monday to Friday, excluding public holidays). Orders placed before 11:00 PM on a business day are processed the same day; orders placed after that time, or on a weekend or public holiday, are processed the next business day.
3. Delivery times and costs
All orders ship free of charge and are fully trackable, via PostNL.
| Destination | Estimated delivery |
|---|---|
| EU | 2-5 Business Days |
| Outside the EU | 1-3 business days |
Delivery times are estimates from the moment your order ships, not from the moment you place it, and may occasionally be affected by circumstances outside our control (such as carrier delays or public holidays).
4. Order tracking
As soon as your order ships, you'll automatically receive an email with your track-and-trace code, so you can follow your package all the way to your door.
5. Shipping address accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incomplete or incorrect address provided by the customer. If you notice a mistake, contact us at infocamillamore@gmail.com as soon as possible — we'll do our best to correct it before your order ships, but we cannot guarantee changes once an order is being processed.
6. Lost, delayed, or missing packages
If your order hasn't arrived within the estimated delivery window, please:
- Check your tracking link for the latest status.
- Contact us at infocamillamore@gmail.com with your order number.
We will investigate with PostNL and do our best to resolve the issue quickly, including a reshipment or refund where appropriate, in line with your consumer rights — since responsibility for goods in transit stays with us until you receive them.
7. Damaged packages
If your order arrives visibly damaged, please contact us at infocamillamore@gmail.com within 14 days of delivery with photos of the item and packaging, and we'll arrange a free replacement or refund.
8. Returns
For information on returning your order, please see our [Return & Refund Policy].
9. Contact us
Questions about your delivery? We're happy to help.
Camilla Morè (Mp Ecommerce) Email: infocamillamore@gmail.com
Note (remove before publishing): This matches what's already promised on your FAQ page (NL/BE only, PostNL, NL next-day before 11 PM, BE 1–2 business days, free + trackable). Update the destinations and delivery times here immediately if you expand shipping to new countries, so this page never contradicts your FAQ or checkout. Not legal advice — have it reviewed before publishing.